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GBT bus ticket booking platformGoBusTrip

Travel support

Refund information

A refund is not automatic when a trip changes. Eligibility must first be assessed under the relevant Bus Operator and booking provider conditions.

What happens after a request

  • The booking and payment references are matched.
  • The responsible provider checks the fare conditions and journey status.
  • If approved, the payment provider processes the reversal to the eligible payment method.
  • The time for funds to appear depends on the payment provider and bank; no fixed timeframe is promised here.

Service amount

Whether a GBT booking charge is refundable will be stated clearly before payment once bookings open.

Failed and duplicate payments

A failed booking, payment without a valid ticket, or suspected duplicate payment must be investigated before another payment is attempted. Keep all references and do not share card details with support staff.